FAQ

1. What are your shipping options and delivery times?

We ship from our warehouse in the United States to all 50 states.

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

2. Do you offer free shipping?

Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.

3. How long will it take to receive my order?

Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.

4. What is your return policy?

We accept returns within 30 days of delivery. The camera must be in the same condition as received, with all original accessories and packaging. Customers are responsible for return shipping costs. Refunds will be processed after inspection.

5. Are the film cameras tested before shipping?

Yes. Every camera is carefully inspected and tested for shutter function, film advance, light leaks, and basic operation before being shipped.

6. What condition are the cameras in?

We provide honest and detailed descriptions using standard grading (Mint, Excellent, Good, Fair). Multiple high-resolution photos are provided for each camera so you can see its true condition.

7. Do the cameras come with a warranty?

All cameras come with a 14-day functionality guarantee. Some higher-end models may have a longer warranty period. Details are listed on each product page.

8. What film formats do you offer?

We carry cameras for:

  • 35mm film
  • Medium Format (120/220)
  • Instant film (Instax & Polaroid compatible)

9. Do the cameras include batteries or film?

Batteries are included only if required for the camera to function. Film is not included.

10. Are the cameras suitable for beginners?

Yes. We offer many easy-to-use point-and-shoot film cameras that are perfect for beginners, as well as more advanced models for experienced users.

11. How should I care for a vintage film camera?

We recommend storing it in a cool, dry place. Have it serviced (CLA) by a professional technician every few years if you use it regularly.

12. Do you ship internationally?

Currently, we only ship within the United States.

13. How can I track my order?

You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.

14. What if my camera arrives damaged or not working?

Please contact us within 48 hours with clear photos and a description of the issue. We will resolve it quickly with a replacement or refund.

15. Can I cancel my order?

Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.